Support and Assistance

Kreon Finnancial Services Limited strives to ensure that our customers receive exemplary service across different touch points.

💳
Loan & Account Support

Get help with loan applications, approvals & account-related queries.

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Repayments & Charges

Information on repayment schedules, dues, and applicable charges.

📊
Credit Score & Eligibility

Understand your credit profile and eligibility for loans.

🎧
Technical Support

Facing issues with the app or website? We're here to help.

Support process

Customer grievance redressal procedure & policy

01
Purpose

Complaints are managed through a structured system with ongoing review to prevent recurrence.

02
Record Keeping

Complaint records are maintained for up to eight years to improve our services.

03
Confidentiality

All complaints are handled confidentially and shared only when necessary.

Escalation matrix

Level of complaint lodgment / escalation and officials

Level 1

Customer Care Executive

☎ Contact number: 080 43570129
📅 TAT: 7 working days
Level 2

Customer Care Head

✉ compliancelead@stucred.com
📅 TAT: 7-14 working days
Level 3

Nodal Grievance Redressal Officer

✉ nodalgrievanceofficer@stucred.com
📅 TAT: 7-14 working days
Level 4

Reserve Bank Integrated Ombudsman

Online: https://cms.rbi.org.in
☎ 14448 (09:30 AM to 05:15 PM)
Need More Help?

Connect with our support team. We will get back to you shortly.

Nodal Grievance Redressal Officer (NGRO)

Niharika Goyal — Grievance Redressal Officer
✉ nodalgrievanceofficer@stucred.com
✉ investor.relations@kreon.in
☎ +91 9500962163

Registrar and Share Transfer Agent

Purva Sharegistry (India) Private Limited
Unit No-9, Shiv Shakti Industrial Estate, J. R. Boricha Marg, Lower Parel (East), Mumbai - 400 011
✉ support@purvashare.com
☎ 022-2301-2517